Rant the fifth (when you think it’s all over)


You know just when you think it’s all sorted, you can forget about it, and get on with far more important things, but the same poor customer service continues and the whole thing drags on forever?


I do 25k+ miles a year in my car, which is why I change them regularly. I’ve been buying Renaults since 2002. I’m on my ninth since then. You’d like to think that in that time their customer service has improved somewhat, sadly it seems, it has not.

I ordered my car on September 6th. I’ve had it since September 15th, I love it, and yet the saga of its purchase is *still* not finished.  I am still having to make constant phone calls chasing up what I am entitled to.

My official complaint with Renault is now two and a half weeks old, and yet we are still nowhere near resolution because once again inept people are unable to answer or return phone calls.

Here is the timeline of my saga thus far….

Friday 6 Sept 2013

I order my car. It takes 2 1/2 hours to thrash out the deal, but it is enjoyable, the dealership is great and hey a 2% deal is not to be sniffed at. Also, they have the car I want in stock so I can collect it the following Friday, the 13th (shut up), which means on top of everything I qualify for a £250 Amazon voucher.

W00T! Say I. I am happy, this has gone well, and I begin to look forward to Friday.

Tuesday 10 Sept 2013

I receive a phone call from the car dealer.

There’s a problem with your paperwork. Can you just fill all this in again?


(Thinks: Don’t start…..)

Wednesday 11 Sept 2013

I receive a phone call from the car dealer.

“I’m really sorry but there’s a problem with collecting your car on Friday. It’s been sold. We’re getting you another one and it will be here early next week.”


(Thinks: Here we go……)

Friday 13 Sept 2013

It’s my first opportunity to revisit the car dealer since the last phone call.  I firmly ask to be told what the hell is going on with my car.

“Well, there was one in our lot which had been sold by our fleet department, but wasn’t marked as sold so the salesman saw it and thought you could have it. When he realised he ordered another one, yours is actually due to arrive here this afternoon / tomorrow so you should be able to pick it up on Monday.”


(Thinks: Benefit of the doubt)

Saturday 14 September 2013

I visit the car dealer again to finalise my paperwork. In an effort to appear like they are pulling out all the stops I am told I can collect my car the next day.

(Thinks: Yay!)

Sunday 15th September 2013



No tax disc….

“That’s OK, says dealer, you’ll get it in the post in a few days, just keep this bit of paper in the car until you get it”


(Thinks: Yay, new car! Let’s just hope I don’t get pulled over for no tax, it’s blindingly obvious there is no tax disc on this car! Why the hell not?, The Other half  picked up a brand new car just a few weeks ago and he had one. I’m not sure I’m comfortable with this, but yay, new car!)

Friday October 4th 2013

To date I have received no paperwork,  letters or information from Renault about when I begin paying for my new car.  This is highly unusual, as let’s face it everyone wants their money back, and often the sooner, the better.

I call Renault.  The last thing I want to happen is for them to be unable to take my payment due to insufficient funds.  I need to know when to ensure  have the money available to cover the payment.  After five minutes of shrieking into an automated system the doesn’t recognise my agreement number or vehicle registration, I get through to a real person. I once more give over my new car registration number

“That car isn’t in our system yet, so we won’t have paid the dealer for that agreement.”

Oh, that doesn’t sound good, so I go on to ask if they can check whether the car dealer has settled my previous finance agreement for my old car.

“No, that account is still open. I suggest you go back to the dealer and speak to them to find out what has happened.”


(Thinks. FFS.)

I spend three hours trying to get hold of someone at the car dealer with no joy.

So this happens.

Eventually I get hold of the salesman who sold me the car. He however cannot help as he is currently miles away from the dealership chauffeuring someone higher up back to the airport.

(Thinks: no wonder they don’t sell cars if they treat salesmen as gofers)

Sunday October 6 2013

Receive apology text from car dealer manager saying he’ll sort it ASAP Monday.

Monday October 7 2013

Another visit to the car dealer is called for after I receive a text from the manager querying the settlement figure on my old car.  After a lengthy, apologetic statement lamenting his having to do extra work, and cocking it all up due to his lack of administrative staff he confirms my car has been paid off.

Apology accepted, I say thanks and then have to ignore his attempts to berate me for ranting on twitter. He was apparently aggrieved somewhat that his boss (who uses twitter) called him to ask what was going on and he didn’t know…..

(Thinks: Tough titties. Do your job properly I wouldn’t have to rant on twitter)

But it is all too easy to complain I decide and so, believing the matter now sorted I do however, do this.

(Thinks: Bloody Typos)

Thursday October 10 2013

After allowing enough time to pass in order for records to be updated, I call Renault to confirm my old agreement has been cleared.

“Yes, in fact you have an overpayment. I’ll arrange for the refund you should have it by the end of next week.”

(Thinks: Yay!)

Since this has been done, I ask when the first payment on my new car will be….

“I can’t tell you, we haven’t paid out on that vehicle yet.”

(Thinks: FFS)

Thursday October 17th 2013

I finally receive a letter stating I’ll start paying for my car on the 28th November.

(Thinks: Result!)

Thursday November 14th 2013

It’s now been two months since I got my car and a month since I last heard from Renault, but as yet there has been no sign of my promised £250 Amazon voucher.  I call Renault.  I end up have to make an official complaint as the only way you can get through their automated systems to speak to an actual human being is by choosing this route.

After a lengthy conversation where I am told how to claim it, I then prove to the Renault agent I can’t because I don’t have the option on that particular screen of their website.  She tries for herself, confirms this is true and says 

“I’ll look into it…”

Friday November 15 2013

The pleasant complaint agent from Renault calls me to tell me

“I’m still looking into it”

Monday November 18 2013

The pleasant complaint agent from Renault calls me again to tell me 

“I’m still awaiting responses”

Wednesday November 20 2013

The pleasant complaint agent from Renault sends me a text as I miss a couple of her phone calls.

Renault UK
Dear Mrs Parker
I am currently still waiting on an update re: Amazon vouchers. Once i have further information i will be in touch with you.
Kind Regards
Taylor Graham
Customer Support Manager

Friday November 22 2013

I have as yet heard nothing about my complaint, so I call Renault yet again.  The pleasant complaint agent is unavailable. In order to try and speed up the process, I email her a PDF copy of my order form proving when I ordered my car.  I tell her that over a week waiting for a phone call back from a car dealer to confirm when I ordered my car is unacceptable. I also let her know I am out of the country for a few days and that  I expect this resolved when I get back.

(Thinks: why do I have to keep chasing everything? Why can’t people just do the job they’re supposed to do, so I don’t have to keep poking them with a stick?)

Wednesday November 27 2013

I am back at home, I have been for over a day, but I still haven’t heard from Renault.  I call them AGAIN. My complaint agent is on annual leave. Her relief is aware of what is going on, has seen my email, has chased the dealer the previous day and is awaiting a call back.

“I’ll call them again straight after this call, and I will text you with updates if that is acceptable?”

(Thinks: Of course, any update is better than none right?)

TODAY – Monday December 2 2013

I haven’t heard a word from Renault since my last call to them on Wednesday.  Up until now I have been polite. I have accepted failings where they have occurred due to simple human error. It happens, we’re not all perfect right? So I call Renault AGAIN.


My complaint agent is still on annual leave and the person dealing with my complaint is now not taking my phone calls and not calling me back.

I’ve had enough.  How hard is it to find two minutes to return a phone call.  The car dealer can’t do it, Renault it now appears can’t do it, and yet I have apparently all the time in the world spare to keep ringing them up and trying to get this sorted.  It’s poor, pathetic and shoddy service.

I’m sick of wasting my time, my energy, on my visits to dealers, and I’m fed up of spending my money on premium rate phone calls, just to try and get what I was promised.

So here is my rant, posted on every social network I  have access too, and publicised anywhere else I can think of too.

Someone sort this bloody problem out.

Rant the fourth


Today I am sick and tired, I have had enough of the inability of individuals to do their jobs in a prompt and timely manner and to keep the lines of communication open and regularly updated, and it’s all over a flaming car.

Alas some time ago the Boyfriend’s car coughed and spluttered it’s last and went to car heaven.

In order to save ourselves time, money and hassle (or so we thought) I ordered a replacement car through a scheme that runs in conjunction with my work.

That was three months ago. I still don’t have the car.

The original order went through on the 25th March, and a week later we were told that delivery could be expected week commencing 13th May.

‘Fantastic’, thought I, that’s only a few weeks away we can muddle along with just the one car until then.

When the anticipated day of delivery arrived, I went online to check that all was still OK and we could look forward to getting our car. At which point I was astounded to find that my anticipated day for delivery had been moved by six weeks to the 24th June.

The next three days were a series of promised call backs not made, misinformation passed on, a profusion of apologies being given, and the promise that because the dealer had ‘dropped the ball’ on this one by not telling me of the delay when they became aware of it two weeks earlier, someone ‘higher up’ the food chain in this process would be keeping a closer eye on my order from now on.

Oh and the reason I was going to have to wait?

“You ordered white.”

It appears that had I chosen any other colour it would be sitting in the car dealer waiting for me, but no, because I wanted white, they couldn’t supply me with an accurate date because Kia, were having a ‘supply/demand issue’ with that colour. Yes, you read that correctly, apparently Kia had run out of white….

I was given the option to change the colour, or suck it up and continue to wait. So we discussed the options, and chose to wait. I really wish we hadn’t bothered.

You see now my car is sitting in the dealership, and it has been for four days, but can I get it delivered? Don’t be so silly.

I’ve chased the dealer they can’t release the car until they get they get the go ahead from the third party buyer who ordered it. I chased the third party buyer and they can’t release it until they get the say so from my workplace.
They asked the authorising person in my workplace on Monday. She still hasn’t bothered to get back to them with a yes or no answer.

It’s been four days, four days for one person to answer one email simply.

I am tired of having to chase people up for information on what is happening with the car I ordered, and to get them to do their job.

It has been 13 weeks since we ordered the car, 17 weeks since the old car went to the scrap heap, and the toll of running one vehicle is really starting to show on the Boyfriend. He has been relying on lifts, to get him everywhere, and this has meant instead of working his usual 8/9 hour days, he has been working pretty much constant 12 hour days, five days a week with a six hour day on a Saturday, for all of that time.

He is exhausted, and it’s starting to cause problems, with his health, his general well being, and personality.

All because three companies cannot talk to each other in a timely manner, and another doesn’t know how to plan

Get you frickin shit together people, and get me my bloody car!

Rant the second


Cat the fourth was castrated today. This was supposed to calm him down. Every cat I’ve had before him has come back from the vets on castration day subdued, miserable and generally feeling very, very sorry for themselves.

But, oh no, not Pockets.

He has come back bigger, badder, and infinitely more unstoppable than before.

From being a kitten that wasn’t overly bothered about feeding of when he ate, so long as food was there, he’s demolished two whole servings of food in the few hours he’s been home.

He’s also run frantically non-stop around the flat, and wanted to incessantly play ‘fetch’ with the ice pop stick he retrieved from under the sofa.

He’s been a nightmare thundering around, scratching, biting and clawing kitten ever since we got him. I was hoping this would stop him, or at least slow him down. No such luck. FFS.


Rant the first

English: The Discovery of the Gunpowder Plot, ...

English: The Discovery of the Gunpowder Plot, Laing Art Gallery (Tyne and Wear Museums) (Photo credit: Wikipedia)

In the UK, as far as me, and my 30+ years if life are concerned there is only one day a year when fireworks should be ‘detonated’, the night when we traditionally ‘celebrate’ the actions of Guy Fawkes, and his Gunpowder, Treason and Plot, yes indeed we like to remember and make a big deal out of night when a man decided that the best thing he could do for the country was blow up the government.

That night folks is November 5th. Yes, the 5th, of November.

Not the seven days before, not the seven days after, the 5th!

I’ve been plagued with fireworks going off for the last two nights already, despite the grotty weather, and the midweek days, and the fact that IT’S NOT BONFIRE NIGHT YET!

I can only see this getting worse. I think I may have to start delivering calendars to all the people in my neighbourhood.