You know sometimes, I think, you couldn’t make this up if you tried…..
Everyone at work receives their payslips and P60’s electronically. It a money saving scheme introduced by the company years ago. It doesn’t bother me, I get most things electronically nowadays, to ‘do my environmental’ bit, and to stop my room becoming a mouse’s dream apartment.
So all I did for my mortgage application, was to give my financial advisor direct printouts of my payslips. It turns out that these were apparently not good enough for the bank, who asked for originals.
Fortunately for me, as a shift worker who is often no where near a computer to access their payslips around payday, I receive paper copies through the post. So I gathered up the paper copies the same afternoon, and sent them first class to the FA.
This was on Friday last week. Six Days Ago.
This morning I received a call from the FA’s office asking me for my payslips. “I sent them last week,” I replied. To which I was told “Ah, well, maybe they’ll be in today’s post. I’ll call you back,”
Ten minutes later the post arrived at home with a letter addressed to me from the FA’s office. Inside were my payslips, ‘Returned with thanks,’ and post marked two days ago.
I called my FA. I wanted to know what was going on because as you know the waiting for a mortgage decision is driving me insane.
While I was on the phone, another call came in and went to voicemail, which was probably a good idea because after listening to the message I think I would have just lost my temper had the person calling me been on the phone.
The message went something like this…
“Hi, It’s so and so from the FA’s office. We’ve received your payslips in the post this morning. I’ve copied them and faxed them to the bank this afternoon. You should have a decision by Wednesday”
I have screamed and raged, this afternoon. I can’t believe the audacity of the person on the other end of the phone to lie like that. Still I have her name, and will be saving the message. When this is all over, I shall be making a complaint to the FA.
It’s just wrong, and in the meantime, instead of sending my stuff to the bank on Monday so I could have had a decision this week, I now have to wait almost another full week to find out what is going on.